Returns and Exchange Policy

SIZE ISSUES, STYLE ISSUES, WRONG ITEMS, DEFECTS, DAMAGES
  • We want you to experience the comfort of perfectly finished handcrafted clothing.
  • If you are not satisfied with your online order due to any of the issues mentioned above, we offer a 14-day replacement policy, starting from the date of delivery.
  • We don't offer cash refunds for items that are delivered in perfect condition.
  • We do not provide replacements for products with a different item or model. Replacements will always match the original product in terms of colour, pattern, and model.
  • We do not provide returns for subjective dislikes or issues caused by customer negligence. 
  • Please note that to be eligible for a return, your item must be in the same condition that you received it with tags attached, and in its original packaging, accompanied by the invoice.
  • A defective product once returned and inspected will be replaced with the same item without defects.
  • If you have received the package in a bad condition or if the packaging is tampered with, please refuse the package. Contact us mentioning your Order ID. The replacement will be issued to you with no additional cost.
  • You can always contact us for any shipping or returns question, via email at care@lobhadeepthis.com or WhatsApp at +91 75101 80008.

RETURNS PROCESS
  • All returns are customer-arranged, meaning customers book and send the package back to us using their chosen courier. To initiate a return, customers must first request it at the returns portal. 
  • Customers must use the same email used to place the order to login to the return portal.
  • Items sent back to us without first requesting a return will not be accepted.
  • Our team generally requires 24-48 hours to go through the return request. If your return is accepted, we’ll send instructions on how and where to send your package.
  • Customers should update the tracking ID and consignment bill for shipping expenses refund.
  • The return process could take 7-14 days for the return to reach us and be inspected.
  • Replacement, or refunds in the form of store credits will be issued to customers within 3 days. We cannot offer cash refunds.

CANCELLATION
  • Orders can only be cancelled before shipment. After dispatch, the courier will make three delivery attempts which the customer is free to refuse.
  • Once dispatched, we can offer refunds for cancellation or non-acceptance of delivery of prepaid orders, but refunds will be minus the shipping fee.

INTERNATIONAL ORDERS
  • We do not accept returns or exchanges for international orders. If there are any exceptions, the customer is responsible for bearing the cost of shipping, customs charges, and any other associated fees for returning the product to us. We will not be liable for any shipping or customs charges upon delivery for international returns.
  • To avoid shipping costs, you can request to return the product in the future if someone you know is travelling from your country to India. Please inform our team in advance if you choose to do so.

RETURN COSTS

We will cover the cost of shipping for the first exchange (replacement) request. However, subsequent exchange requests will not be eligible for this adjustment.

If there are multiple exchanges, the customer will be responsible for the costs of reverse pick-up and delivery (i.e., INR 200). Multiple exchanges refer to requests for exchange of product(s), even if the products were purchased in a single order.

OFFLINE STORE ORDERS

Online and offline store orders are managed by different teams and are subject to different return and exchange policies. The online team cannot accept returns for offline orders and vice versa.

For information regarding offline orders and their returns, please contact our offline store staff at +91 98952 95015.

SALE ITEMS/ STORE CREDITS

Sale items, items explicitly marked 'ineligible for returns', Gifts, products paid in full with coupons and store credits is ineligible for returns.

CUSTOMISATION/ ALTERATION

We don't provide customisation or alteration online. However, in the rare chance of a customisation or alteration, Customisation in any way makes your order ineligible for returns. This includes custom measurements and length, inclusion or omission of lining, modifications in the design/style, changes in product features and custom sizes below XS and above 10XL.

  

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as fast as possible.
    • Damages/Defects/Eligible Issues/Negligence include:- Size and Style issues, Wrong item/model, Wrong option/variation, Wrong colour, Visible tear and wear, Noticeable stitching/finishing issues.
    • Damages/Defects/Eligible Issues/Negligence does not include:- Order notes not considered, Shipping delays from the carrier's end, Length specified not considered, Minute variations in colour/print/craft from the picture on the website, customised items, Sale items and gifts and failure to meet the subjective quality standards set by the customers.
    Please note that many of our products, especially Cottons and other natural fibres are made using natural dyes, which may bleed during the initial few washes or rub against the skin and other light-coloured garments. Additionally, variations in hand block-printing, embroidery work, and stitching may occur, which are the unique characteristics of handmade products and give each style its individual identity.
    Please keep in mind that our products are professionally photographed under controlled lighting conditions, which can affect the perception of colours. Variations in colours may occur depending on factors such as shot angles, lighting, background tones, and colour temperatures. However, we always strive to match the tones as closely as possible to the original product colours.
    Exchanges
    • We offer only exchanges for products if you are not satisfied with the product received. Please note that we can only replace the item with the same model and colour.
    • It takes approximately 7 to 14 working days for returned products to reach us. Replacement will be sent after inspection of the returned items, generally within 24-36 hours of receiving the return.
    • The exceptional cases of refunds will be in store credits. We do not refund in cash. Store credit refunds will be minus the original shipping costs and return costs.
    • Shipping costs once incurred are non-refundable.
    • Customers be contacted if any more information is needed by our team via E-mail, Phone or WhatsApp.
    • We will cover the cost of shipping for the first exchange request. However, subsequent exchange requests will not be eligible for this adjustment.

      Refunds 

    • We do not provide cash refunds for products that are delivered in perfect condition. 
    • In the exceptional case of provision of a refund instead of replacement, Refunds will be in the form of store credits, using which customer can purchase another item(s) of the same amount from our store before the expiry of credits (generally, 3 months).
    • We will notify you once we’ve received and inspected your return, and let you know whether the store credits was approved or not. You will receive store credit in the form of a coupon code which you can use to avail order discount at checkout. Store credits cannot be clubbed with other running discounts on the store.
    • In very exception case of refund via Cash method, Cash Refunds can take 7-15 days to process as it is subject to the various banks and payment gateways involved. For COD orders, refunds will be provided to the customer's bank account.